Privacy Policy Bettika —
Your Privacy, Our Priority

Bettika collects several categories of personal data from users of our platform. Generally, data is collected when you register an account, make transactions, contact customer support, or use our platform services.

Registration & Identity Data:

• Full name as it appears on your official identification document.
• Date of birth to verify that you are 18 years of age or older.
• Email address and phone number for account communications.
• Username and password chosen by you (passwords are stored in hashed form — we cannot see your actual password).

KYC Verification Data:

• A copy of a valid Malaysian identity card (MyKad) or passport.
• Bank statements or other supporting documents may be requested to verify the source of funds for withdrawals exceeding a certain value.
• A selfie or facial photo for identity document matching in certain cases.

Transaction & Financial Data:

• Records of all deposits and withdrawals including amounts, dates, and payment methods used.
• Betting history and gaming activity within the platform.
• Payment method details used (partial card number, cardholder name) — we do not store full card numbers.

Technical & Device Data:

• IP address and approximate geolocation data for security and fraud prevention purposes.
• Device type, operating system, and web browser version used.
• Activity log data within the platform, including login times and key actions.

Every piece of data we collect has a specific purpose. We do not collect data arbitrarily. The following are the primary purposes for which your personal data is used:

We will not use your data for any purpose other than those stated above without first obtaining your consent.

Bettika employs a range of technical and organisational measures to protect your personal data from unauthorised access, loss, destruction, or disclosure.

• Encryption in transit: All communications between your device and our servers are secured with TLS 1.3 protocol and SSL 256-bit encryption.
• Encryption of stored data: Sensitive data stored in our databases is encrypted using AES-256 algorithm.
• Access controls: Only staff who genuinely need access to specific data to carry out their duties are permitted to do so, under strict controls based on the principle of least privilege.
• Continuous monitoring: Our systems are monitored 24/7 to detect any suspicious activity or unauthorized access attempts.
• Regular security testing: We conduct regular penetration testing and security audits by independent parties to identify and address vulnerabilities.
• Two-factor authentication: 2FA is available for all accounts and we encourage all players to enable it.

Bettika does not sell your personal data. However, in the course of providing our services, we may share data with the following parties — and only for the stated purposes:

• Payment providers: Information required to process deposits and withdrawals is shared with registered payment providers that comply with PCI-DSS security standards.
• Regulatory authority: We comply with all statutory reporting obligations, including requirements to disclose information to relevant authorities in cases of suspected money laundering or other illegal activities.
• Technology service providers: Providers that assist us in operating the platform (such as cloud infrastructure) may process data on our behalf, under strict data processing agreements.

Every third party we work with is required to comply with privacy policies equal to or stricter than our own standards.

The bettika platform uses cookies to enhance user experience and ensure the platform functions correctly. Cookies are small text files stored in your web browser when you visit our site.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management. These cookies cannot be disabled as they are fundamental to platform operation.
• Performance Cookies: Helps us understand how users interact with the platform so we can improve the user experience. Data is collected anonymously.
• Preference Cookies: Saves your preferences such as language, theme, and other settings so you don't have to reconfigure them each time you log in.

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

As a bettika platform user, you have the following rights regarding your personal data:

Bettika retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law.

• Active account data: Retained for as long as your account is active and for a reasonable period after the account is closed.
• Financial transaction data: Retained for a minimum of 7 years in accordance with accounting and anti-money laundering legal requirements.
• KYC Data: Retained for the duration of the active account and for at least 5 years after account closure, in accordance with compliance requirements.
• Technical log data: Retained for 12 months for security and incident investigation purposes.
• Marketing data: Retained until you withdraw consent or request deletion.

When data is no longer needed, it will be deleted or anonymised using secure procedures that ensure it cannot be recovered.

Bettika reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. The latest update date is always shown at the top of this page.

For significant changes that affect how we use your data, we will notify you by email or in-platform notification at least 14 days before the changes take effect, giving you time to review and decide whether you still agree.

Continued use of the bettika platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you may close your account before they take effect.

For any questions or concerns regarding this Privacy Policy, please contact our customer support team via live chat available 24/7 on the bettika platform. We are committed to addressing every privacy inquiry seriously and within a reasonable timeframe.